Workers disagree on policy validity
Detect: Validator finds conflicting effective dates attached to the same contract.
Recover: Fetch the authoritative policy version and escalate any remaining ambiguity.
Coordinate specialist agents through explicit ownership, shared contracts, and bounded execution so a business task produces one accountable result.
Multi-agent orchestration assigns parts of a request to autonomous workers and controls how their results become a final decision. The architectural unit is a task contract, with inputs, allowed tools, evidence requirements, deadline, and completion criteria. Adding personas without independent capabilities creates conversation overhead rather than useful specialization.
The orchestrator owns coordination; domain systems retain authority over business records. Agent messages are untrusted proposals until validated. Shared state should store typed findings and artifact references, while private working context stays with each worker. This separation makes disagreement inspectable and prevents one specialist from silently rewriting another specialist's evidence.
A prototype can run specialists sequentially in one process. First measure whether specialization improves task quality against a single capable agent using identical tools.
Production introduces deadlines, per-worker permissions, a durable task ledger, and explicit partial-result handling. Assign one component responsibility for final acceptance and customer communication.
At enterprise scale, isolate worker pools by capability and tenant, cap fan-out, and measure critical-path latency. A faster worker has little value when aggregation always waits for the slowest optional branch.
Decomposes accepted requests and owns task status, deadlines, cancellation, and final assembly.
Apply domain tools under scoped credentials and return structured findings with evidence identifiers.
Persists assignments, attempts, dependencies, and immutable output references for recovery.
Checks contracts and conflicting claims before the coordinator publishes an answer.
Enforces tool authorization independently of the model's requested action.
flowchart LR
R["Case request"] --> O["Coordinator"]
O --> F["Fraud specialist"]
O --> C["Coverage specialist"]
O --> D["Document specialist"]
F --> V["Evidence and conflict validator"]
C --> V
D --> V
V --> H["Adjuster decision"]
O --> L["Durable task ledger"]
V --> LsequenceDiagram
participant O as Coordinator
participant W as Specialist worker
participant L as Task ledger
participant V as Acceptance validator
O->>L: Persist bounded assignment
O->>W: Execute with evidence contract
W-->>O: Validated partial findings
O->>L: Record findings and expired deadline
O->>V: Assess required and optional coverage
V-->>O: Incomplete result with missing evidence
O->>W: Cancel remaining optional workAuthenticate the requester and record the decision needed, exclusions, deadline, and evidence freshness constraints.
Create explicit specialist contracts with maximum calls, artifact schemas, and narrow data access.
Run independent investigations concurrently and delay dependent tasks until required artifacts validate.
Join findings by business entity and source version; preserve contradictions as unresolved observations.
Request targeted clarification or route conflict to an accountable reviewer without restarting successful branches.
Validate the complete response, commit final status, and cancel outstanding optional work.
Insurance · Illustrative enterprise scenario, not a reported customer outcome.
A commercial insurer receives a warehouse claim containing photographs, policy amendments, repair estimates, and a police report.
One broad prompt mixes coverage interpretation with document extraction and can confuse suspicion with a verified finding.
The assistant must assemble an evidence-backed assessment while reserving settlement authority for the adjuster.
Separate coverage, fraud-screening, and document agents share claim identifiers through a coordinator, with read access tailored to each role.
If document extraction fails, the case remains incomplete with its successful coverage analysis retained; no settlement instruction is issued.
Measure analyst review time, unsupported-claim rate, critical-path duration, and calls per completed assessment. These are evaluation targets, not promised business outcomes.
| Decision | Benefit | Cost |
|---|---|---|
| Parallel specialists | Independent evidence gathering can shorten elapsed time. | Concurrent model calls increase peak spend and coordination load. |
| Central coordination | One owner can enforce budgets and acceptance rules. | The coordinator becomes a capacity and availability boundary. |
| Shared typed artifacts | Consistent contracts simplify recovery and auditing. | Schema changes require versioning across independently deployed workers. |
Detect: Validator finds conflicting effective dates attached to the same contract.
Recover: Fetch the authoritative policy version and escalate any remaining ambiguity.
Detect: Task ledger shows an expired lease or deadline.
Recover: Retry only safe work or publish an explicitly incomplete assessment.
Separate workers only where tools, ownership, parallelism, or evaluation differ.
Send minimum required context and enforce access at retrieval time.
Cap delegation depth, total calls, and per-case expenditure.